Refund & reprint policy
Last updated 29 September 2026
Free reprints
If a frame or mug arrives damaged, misprinted, or different from the preview you approved, send us a photo on WhatsApp within 7 days of delivery and we'll reprint and resend it free. No need to return the damaged item.
Before printing
You can cancel for a full refund until your order goes to print (usually 20 minutes after payment, longer if we've asked you for a clearer photo).
After printing
Because every keepsake is made for you from your own photos, we can't refund an order just because you changed your mind or prefer a different look after approving the preview.
Soft copy
If your digital soft copy doesn't arrive or doesn't open, we'll resend it straight away.
How refunds are paid
Refunds go back to the original payment method through Razorpay, usually within 5–7 working days.